FAQ

1. How long does shipping take?

Shipping times vary depending on your location. We aim to dispatch your order within 24 hours of receiving your order confirmation. After that, shipping times typically range from 5-7 business days. Please note that these are estimated times and delays may occur due to unforeseen circumstances.

2. Do you offer international shipping?

Currently, we only offer shipping within India. We do not offer international shipping at this time.

3. What is your return policy?

We have a 5-day return policy. If you are not satisfied with your purchase, you can request a return within 5 days of receiving your item. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. For more information, please refer to our refund policy.

4. How do I initiate a return?

To initiate a return, please contact us at croftica.contact@gmail.com within 5 days of receiving your item. Our customer support team will guide you through the return process and provide you with a return shipping label, as well as instructions on how and where to send your package.

5. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Can I cancel my order?

If you need to cancel your order, please contact us at croftica.contact@gmail.com within 24 hours of placing your order. Once your order is shipped, it cannot be cancelled.

7. How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to track your order on our website. Alternatively, you can visit our 'Track Your Order' page and enter your order ID to monitor the status of your shipment.

8. What payment methods do you accept?

We accept all major credit cards, debit cards, and online payment methods such as PayPal and Google Pay. You can select your preferred payment method at checkout.

9. Do you offer any discounts or promotions?

Yes, we occasionally offer discounts and promotions. To stay updated on our latest offers, promotions, and new arrivals, please subscribe to our newsletter and follow us on social media.

10. How can I contact customer support?

If you have any further questions or need assistance, you can reach out to our dedicated customer support team. You can contact us by email at croftica.contact@gmail.com . We are available to assist you during our business hours.